Privacy Policy
BC Remittance Ltd. (“BCRemit”, “us” or “we”) is registered as a data controller with the UK Information
Commissioner’s Office with a registration number ZA160852. Protecting your personal data and privacy is
important to us. This privacy policy (together with our Customer Terms and Conditions and any other
documents referred to in it) describes how BCRemit collects and uses your personal information, including the
information you provide our website and mobile application. It also describes the choices available to you
regarding our use of your personal information and how you can access and update this information.
Please read the following carefully to understand how we use the information you provide to us and the
circumstances under which we will share it with third parties. By visiting our website (our “Website”) or our
mobile application (“Application” or “App“) you are accepting and consenting to the practices described in this
policy. Unless context otherwise requires, a reference to the Website shall be deemed to also refer to the App.
Use of Cookies. Our Website uses cookies to distinguish you from other users of our Website. This helps
us to provide you with a good experience when you browse our Website and also allows us to improve our
Website. For detailed information on the cookies we use and the purposes for which we use them see our
Cookie Policy.
Personal Data We May Collect About our Customers. The following information are the data we may collect
and process about you:
You may give us information about you by filling in forms on our Website or by corresponding with us by
phone, e-mail or otherwise. This includes (but is not limited to) information you provide when you register to
use our Website, transfer money using our Website and when you report a problem with our Website. The
information you give us may include your name, date of birth, address, e-mail address and phone number,
financial and credit card information, payment reason, personal description, geographic location, photograph,
social security number and copies of identification, address proof and other documents.
With regard to each of your visits to our Website we may automatically collect the following information,
details of the money transfers you carry out via our Website, including the geographic location from which the
transaction originates; technical information, including the Internet protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in
types and versions, operating system and platform; and information about your visit, including the full Uniform
Resource Locators (URL) clickstream to, through and from our Website (including date and time); what you
viewed or searched for; page response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from
the page and any phone number used to call our customer service number
We may receive information about you if you use any of the other websites we operate or the other services
we provide. We also may receive information from the banks and other financial institutions you are using to
transfer money to us. We are also working closely with third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search
information providers, credit reference agencies) and may receive information about you from them.
Use of Personal Data. We use information held about you in the following ways:
Use of personal data you provide us are as follows:
- to carry out our obligations arising from any contracts entered into between you and us (including the
Customer Agreement) and to provide you with the information, products and services that you
request from us;
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to provide you with information about other goods and services we offer that are similar to those that
you have already purchased or enquired about;
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to provide you with information about goods or services we feel may interest you;
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to notify you about changes to our service;
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to ensure that content from our Website is presented in the most effective manner for you and for
your computer or mobile device; and
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to comply with legal and regulatory requirements.
Use personal data we collect about you:
- to administer our Website and for internal operations, including troubleshooting, data analysis,
testing, research, statistical and survey purposes;
-
to improve our Website to ensure that content is presented in the most effective manner for you and
for your computer or mobile device;
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to allow you to participate in interactive features of our service, when you choose to do so;
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as part of our efforts to keep our Website safe and secure;
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to measure or understand the effectiveness of advertising we serve to you and others, and to deliver
relevant advertising to you; and
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to make suggestions and recommendations to you and other users of our Website about goods or
services that may interest you or them.
Use of personal data we receive from other sources: We may combine this information with information you
give to us and information we collect about you. We may use this information and the combined information
for the purposes set out above (depending on the types of information we receive).
Disclosure of Personal Data. We may share your information with selected third parties including: business
partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
and to help improve our Services; advertisers and advertising networks that require the data to select and
serve relevant adverts to you and others; and analytics and search engine providers that assist us in the
improvement and optimisation of our Services.
We may disclose your personal information to third parties in the event that we sell or buy any business or
assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or
assets; if BCRemit or substantially all of its assets are acquired by a third party, in which case personal data
held by it about its customers will be one of the transferred assets; if we are under a duty to disclose or share
your personal data in order to comply with any legal obligation, or in order to enforce or apply the Customer
Agreement and any other documents referred to on it; or to protect the rights, property, or safety of BCRemit,
our users, or others. This includes exchanging information with other companies and organisations for the
purposes of fraud protection.
We may also show your first name, first initial of your surname and other information to the recipient of your
money transfer, to your peer-to-peer counterparty and disclose these (together with your transaction details)
on the transfer map on our webpage to show some recent transfers done through BCRemit as an example.
Storage of Customer Personal Data. The data that we collect from you may be transferred to, and stored at, a
destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside
the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the
fulfilment of your money transfer, the processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all
steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy
policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted
using Transport Layer Security (TLS). Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our Website, you are responsible for keeping this password confidential.
We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of your data transmitted to our
Website; any transmission is at your own risk. Once we have received your information, we use strict
procedures and security features to try to prevent unauthorised access.
We restrict access of your personal information to those employees of BCRemit who have a business reason
for knowing such information. We continuously educate and train our employees about the importance of
confidentiality and privacy of customer information. We maintain physical, electronic and procedural
safeguards that comply with the relevant laws and regulations to protect your personal information from any
unauthorised access.
Access to Customer Data. Depending on applicable laws, you may have the right to access information held
about you. Your right of access can be exercised in accordance with the relevant data protection legislation.
Any access request may be subject to a fee to meet our costs in providing you with details of the information
we hold about you.
Customer Rights. You have the right to ask us not to process your personal data for marketing purposes by
contacting us at info@bcremit.com.
Our Website may, from time to time, contain links to and from the websites of our partner networks,
advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have
their own privacy policies and that we do not accept any responsibility or liability for these policies. Please
check these policies before you submit any personal data to these websites.
Changes to our Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on
this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates
or changes to our privacy policy.
Law and Jurisdiction. This privacy policy and any dispute or claim arising out of the privacy policy is governed
by English law. Any dispute or claim arising out of or in connection with the privacy policy will be subject to the
non-exclusive jurisdiction of the courts of England and Wales.
Our Contact Details. Questions, comments and requests regarding this privacy policy are welcome and should
be addressed to info@bcremit.com, or write to us at BC Remittance Ltd., 103 Burgoyne House, Ealing Road
London TW8 0GB, United Kingdom.
